To resolve an error message such as “There were some problems verifying your code, Please try again,” or “Invalid code,” try the following:
- Log out of Promo Video Creator (PVC).
- Delete the PVC account from your Google Authenticator app.
- Log back into PVC.
- Setup 2SA again.
To delete the PVC account from the Google Authenticator app:
- On Android – hold the Promo Video Creator account until the option to delete appears, then tap Delete.
- On iOS – tap the pencil in the top right of the screen, select Promo Video Creator, then tap Delete.
To delete an account from Authy, visit Authy Help Centre and follow the instructions there.