Do you no longer have access to your old phone? Did you delete the authenticator app from your existing phone? You can use your security questions to log in and disable your existing 2-Step Authentication setup.

If you can’t answer your security questions, you’ll need to log a Support Request to get help. This will take some time and require multiple forms of ID.

This process is for when you

• Already use 2-Step Authentication to protect your PVC login.
  AND
• You have changed your phone or mobile device.

If you haven’t started using 2-Step Authentication yet, go to our Setup 2-Step Authentication page.

You have to disable the authenticator on your old device before you can set up a new one. Make sure to hold onto your old device until this is complete!

When you set up your new authenticator, you can change to a different authenticator app if you choose. For example, you can move from Google Authenticator to Authy while you are switching devices.

You will need to reset your security questions and answers. You can use the same questions and answers or use different ones.

First, disable your existing 2-Step Authentication account on your existing device:

1. Log in to PVC, select ‘I’m not a robot‘.
2. Click the orange button Disable Two-Step Authentication.
   
3. Enter the six-digit code generated by your authenticator app. If you don’t have your app, click Security Questions. Answer your security prompt and click the red Disable button.
   
4. Click the orange Logout button.
   
5. Once you’ve disabled 2SA, you can delete the Promo Video Creator account from your authenticator app on your old device.

Now you can set up your new phone or tablet:

1. If you haven’t already done so, install an authenticator app.
2. Go to the PVC login screen.
3. Enter your Unique ID, Username, and password. Click Login.
4. Check the I’m not a robot reCAPTCHA then click Setup Two-Step Authentication.
   
5. In your authenticator app, add a new account. For Google Authenticator, click the plus icon, or for Authy, click Add Account.
6. Scan the barcode showing in PVC into your authenticator app and click the red Next button.
   
7. Alternatively, you can click or enter your key manually. Enter the Account and Key showing in PVC into your authenticator app. Turn on Time-based in the app, and click the red Next button.
   
8. Select your three security questions and enter the answers. Record the questions and answers somewhere handy but secure, then click Next.