Help Home

Support Service Standard

The support offered to the Promo Video Creator is primarily a self-help system incorporating how-to video tutorials. We will update these support pages to accommodate changes in the Promo Video Creator app functionality and features.

Real users of our subscription-based video app and free videos drive the development of our support videos. If you cannot resolve the problem you are experiencing, you can reach out to us via the Chat option (when installed) or send us a Support Request.

Business Portal Help

Navigate to this section if you want to learn how to perform tasks such as:

  • You are updating images, videos and text content that is auto-inserted into the videos you create.
  • Adding, editing or deleting users that help manage the PVC app.
  • Update payment details
  • Download invoices
  • Upgrade or downgrade PVC subscription plans
  • Upgrade or downgrade Phillips installed Phillips play screens.
Manage Videos

Navigate to this section if you want to learn how to perform tasks such as:

  • You are updating images, videos and text content that is auto-inserted into the videos you create.
  • Adding, editing or deleting users that help manage the PVC app.
  • Update payment details
  • Download invoices
  • Upgrade or downgrade PVC subscription plans
  • Upgrade or downgrade Phillips installed Phillips play screens.
Manage Phillips Screens

Navigate to this section if you want to learn how to perform tasks such as:

  • How to update the video playlists on the screen?
  • Why is the screen not playing my videos?
  • How do I claim a warranty on my screen?
  • Why is my screen not updating the video playlists?
Frequently Asked Questions

Navigate to this section if you want quick answers to frequently asked questions, such as:

  • Transfer the subscription plan when your practice changes ownership.
  • Cancelling a subscription plan.
  • Ensuring the rented Phillips screens.
  • Data security.

Can’t find what you need in the pages above? Our Australian support team is available during our business hours
Monday – Friday, Contact Support.